Your Policy

MMS provides a variety of policies and depending on the type of cover you have purchased you may be able to adapt the cover as your circumstances change. This can include altering the benefit amount, the excess period and the commitments you want to cover. Changes may affect the premium but not keeping your policy up to date may affect your ability to make a claim.

We will confirm the details of your cover on an annual basis by writing to you but please note that premiums are collected on a monthly basis. We will inform you when we will collect your insurance premium and for each month that a Direct Debit is honoured your cover will automatically renew.

If you have an insurance Policy provided through MMS and you have any questions about your insurance Policy or want to make alterations to your cover, then please contact MMS and ask for the Policy Servicing Team on the number below:

MMS Policy Servicing Team: 0113 2558611

We can deal with your query more efficiently by telephone, however you can also contact us as follows:

MMS
Melbourne House
Melbourne Street
Farsley
Pudsey
Leeds
LS28 5BT

Tel: 0113 2558611
Fax: 0113 2393160
E-mail: policy.servicing@mms-uk.com

If you are unsure, and wish to discuss your personal circumstances, please contact the adviser who sold you the policy.

Making a Claim

If you wish to make a claim under your Policy, please contact MMS and ask for the Claims Team on the number below:

MMS Claims Team: 0113 2558611

Ideally you should have your certificate to hand and our Claims Team will guide you through the process of making a claim and the information and evidence you will need to provide us with. We can deal with your query more efficiently by telephone, however you can also contact us as follows:

MMS
Melbourne House
Melbourne Street
Farsley
Pudsey
Leeds
LS28 5BT

Tel: 0113 2558611
Fax: 0113 2393160
E-mail: claims.queries@mms-uk.com

We are here to help

MMS does everything it can to ensure that all claims are dealt with as quickly and efficiently as possible. Where information is required from third parties (such as a former employer or your GP) we will keep you informed of progress and may, if necessary, ask you to contact them yourself to speed the process up.

Making a claim can sometimes appear complex and daunting, which is why we have provided some further information to assist you. Details of how to claim can be found in the Policy Wording. It is important that you contact our Claims Team promptly so that we can deal with your claim swiftly and fairly.

Please also note that:

• Our phone lines are open between 9:30am to 5pm Monday to Friday (these times are subject to change).

• We may record or monitor calls for training purposes or to improve the quality of service.